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Holiday Cottages Polperro
Holiday Cottages Polperro Holiday Cottages Polperro

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01503 272 320

open 9am - 9pm everyday

Frequently asked holiday questions

Following the announcement today from Boris we will be re-opening (subject to conditions being met) on 12th April 2021. This is for one household only as the two household rule stays in place until 17th May. This is our understanding of the rules and how they affect our guests. If you are booked to arrive before 12th April (or 17th May for two household bookings) and want to move your date to later in the year or 2022 please book the new dates/cottage online on our website and select the pay by Bank Transfer option. Then please email us asking to move your current booking and payments, quoting the booking reference number/or cottage name & date, to the new booking you have just placed. PLEASE DO NOT CALL OUR OFFICE DUE TO THE VOLUME OF BOOKINGS WE NEED TO DEAL WITH. You can also email your request but again due to the volumes this will take time for us to process so we advise online booking yourself if you want to secure new dates quickly
As per our Terms and Conditions which can be viewed at the bottom of our Home Page if your holiday is cancelled due to a new travel restriction due to Lockdown or Tier restrictions due to COVID 19 we will offer you a credit note to the value of the holiday less the £45.00 booking (admin) fee. We are not offering a refund option so please do not book if you are not willing to accept a credit note. If you wish to discuss the process please call our Polperro office on 01503 272 320. Please keep safe and follow the Government advice
The Government announced a new National Lockdown which commenced 5th January 2021. We have closed off our calendars until 20th February. Boris is due to make an announcement on 22nd February and at that point we should know if pre-Easter holidays will be affected. If they are then we will contact all guests with bookings in March to organise a credit note or a date move whichever is appropriate. Please do not call our office if you are booked between now and 27th March we will be in touch.. Please keep safe and follow the Government advice.
With the current rule of no more than 6 guests per cottage and no more than 2 households per cottage we advise guests NOT to book any cottage for more than 6 guests or more than two households. The current rules are going to be reviewed on 22nd February and may or may not change so for larger parties wishing to book it would be prudent to wait until after 22nd February or to be sure of travel book 2 smaller cottages and split the party
We have amended our Booking Terms and Conditions for all new bookings taken from 12th May 2020 in order to offer re-assurance and set out plainly to our guests what will happen if your booking is affected by a return to travel restrictions. We will be offering a date move to the same cottage for the same (or similar date) in 2021/2 or a credit note that can be used on any cottage up to the end of 2022. The date move or credit note will be to the value of the holiday cost less the £45.00 booking fee. We realise getting and affording insurance is going to be impossible for most guests so we have implemented this policy to assist. Think of the £45.00 as an insurance cover that you will ONLY pay if your holiday gets moved. There will be NO REFUNDS.  If you want to avoid the chance of a date move we suggest booking as close to the arrival date as you can, we take bookings the day before arrival. Our standard cancellation policy is in place for all normal cancellat...
Arrival times for our cottages have been changed to 5 pm (was 3 pm) in order for the cleaning teams to prepare the cottages to the new Government guidelines for COVID 19. Please do not attempt to gain entry to your cottage or the parking space before 5 pm. This change has been implemented for your safety and comfort.
No, although we do recommend you have this in place in case of cancellation. Our Tip: Check the Terms and Conditions of your Debit/Credit card as many offer a free annual Travel Insurance Cover within your benefits package and this may be the cheapest option to get insurance cover for your holiday.
All prices quoted on the website include our booking fee of £45.00.
If you are bringing more than one car you can park all additional cars in the main Polperro Car Park. The cost is currently £40 per week per car. You cannot pre-book (you don't need to) and they only take cash!!
All heating, electricity and water is included in the rental charge
Yes, all of our availability calendars are live so the dates you see available are.
There are 2 methods of payment: Bank Transfer or Debit/Credit Card. We no longer accept cheques.
2 months prior to your holiday start date.
Yes, full payment is required to secure your booking
Yes, but only if the arrival date is more than one month away and the reservation can only be held for 48 hours.
You book online in the normal way but when you get to the payment options you simply opt for bank transfer, then you must email us to hold it for you.
Yes, all properties will be freshly cleaned and laundered with beds made up for your arrival.
Cots and High Chairs are available free of charge at nearly all of our properties, please use the search filters to request these, if a property is unsuitable for infants this will be explained in the property details. Please note linen is not supplied for cots.
Most cottages do, please check the individual property details pages
If you wish to bring your pet please use the Search Filters to search for Pet Friendly cottages. Most Pet Friendly cottages will accept 2 dogs, those that only accept 1 dog will state this in the cottage description, and there is no charge for bringing your pet. We expect pet owners to act responsibly, please clear up after your pet whether in the garden/outside space of a property or the village itself. Pets are not allowed in bedrooms or on furniture and no responsibility is accepted by the Property Owner for their safety
Parking is provided with all of our Polperro cottages and the cost is included in the rental price quoted. Some cottages offer on-site parking but this is rare, the cottage website will state how far the parking is from the cottage (i.e. 5 minute walk). If you want to know exactly where the parking is for a specific cottage please call our Polperro office on 01503 272 320. 
There is no cleaning charge to pay, however we do ask that you leave the property in a tidy manner when you vacate.
Yes all of the properties are equipped with TV's and the vast majority also have DVD players. Please check the individual property description for a full list of the entertainment equipment provided.
All of our properties are maintained by local house mangers or management companies and any issues that may occur will be dealt with swiftly and efficiently. You will have a contact number in your arrival pack and in the property itself for you to speak to them if you need to.
No - all of our properties are non-smoking.

What our customers think

Amazing Polperro

Just back from the most wonderful holiday in Polperro. It is such a beautiful place.Our cottage was perfect and the kids had amazing cliff top adventures. Restaurants , cafes and pubs were fantastic and we were very impressed with COVID controls. I cannot recommend highly enough.

CottageCottageCottageCottage  Facebook, August 2020

Already booked again for next year

We have stayed in Stonehaven for the week and what an enjoyable week it’s been. I can not recommend enough. The cottage is beautiful, a stones throw a way from everything. Giles was exceptional with booking and suggestions of days out. We are already looking for dates next year! Thank you...

CottageCottageCottageCottage  Facebook, October 2020

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